Shipping & Returns


 

HOW MUCH IS SHIPPING?
Standard Shipping to the United Kingdom and Ireland is £5.99 (incl. VAT) Standard Shipping to Europe is £15.99 (incl. VAT)
 Standard Shipping to Rest of the World is £27.99


HOW LONG AFTER PLACING MY ORDER WILL IT BE SHIPPED?
UK orders placed online prior to 11:30am GMT, will be dispatched within 3 working days. Please allow up to 3 working days from when placing your order for the warehouse to pick and pack your items for shipping. Orders placed over the weekend or on a public holiday will be processed the following working day.

HOW LONG DOES SHIPPING TAKE?
UK
Standard - 2-3 business days
Royal Mail Tracked and Signed


Europe
3-5 days
Royal Mail Tracked and Signed 


International
5-7 days
Royal Mail Tracked 


*Please note that we are unable to confirm exact shipping times and the above is given as a guide. We cannot accept responsibility for any delays caused by events outside of our control. Please see our Terms and Conditions for more information.


WILL I GET A TRACKING NUMBER?
Once your order has been shipped, we will send you an email containing a tracking number, which allows you to easily track the progress of your order. Please allow up to 48-hours from the time your order is first placed, until tracking information is made available. As we ship orders Monday - Friday, tracking details can only be supplied on weekdays.


WILL I HAVE TO PAY ANY TAXES OR DUTIES?
VAT will be applied to items shipped with the UK and EU. 
VAT will not be applied to items shipped to the Rest of the World.

HOW CAN I RETURN MY ITEM?
Returns can be made within 14 days of receiving item. A returns link will be given to you once an order has been delivered. The item(s) must be in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused.


HOW LONG WILL IT TAKE TO PROCESS MY REFUND?
Once we receive your return, please allow 3-5 business days for your return to be processed at our warehouse. We will send you an email once our team has processed your refund. Credit Card refunds can take up to 10 business days to clear back into your account. Your refund can only be credited back to the original payment method. Refunds for returns apply to the purchase price of the garments only. 


ARE RETURNS FREE?
For UK customers - Res through our returns link. 
For EU and International customers – No, you will have to arrange your own return.


 

For any questions relating to Returns, please contact returns@kmastudio.com